In a recent Facebook post, a frustrated Skoda owner writes to Zac Hollis indicating a poor sales experience that he faced at a Skoda dealership in Madhya Pradesh. Skoda’s service experience has come under fire recently by various Skoda product buyers. People have complained about the service quality and staff behaviour which were not up to the standards. People seem aggrieved at some of the dealers for lack of interest and professionalism. Skoda recently launched its Creta-rival, the Kushaq. It has garnered quite a few admirers for the way it drives and the engines it comes with. However, customer satisfaction in terms of service and sales experience is not ideal. Let us check out the details of this incident.
Also read: Skoda Kushaq Owner Wants To Exchange His Car For Mahindra XUV700!
Zac Hollis Assures Better Sales Experience At Skoda
Zac Hollis is known for being active on social media platforms and establishing direct contact with customers. On the Skoda Owners Club if India page on Facebook, an existing Skoda owner registered an informal complaint directed to Zac Hollis, Director of Sales and Marketing, Skoda India. The owner expressed his frustration when he asked Frontier Skoda Jabalpur to test drive the new Skoda Kushaq. However, after repeated requests, he was unable to get an official appointment. The staff didn’t take matters seriously and didn’t seem to be interested in ensuring a professional experience for the potential customer.
Also read: Skoda Kushaq Owner Demands ‘Buyback’ of His Car in Just 10 Days
After visiting the showroom, the Skoda owner was told that no model of the Kushaq was available for a test drive, which is really bizarre. He, then, wanted to take the new Octavia for a spin but the dealership staff told him that there was no fuel in the sedan either. Weirdly, he also told the Skoda owner that the senior management will scold him. This aggrieved the owner tremendously as he promised to never go into that dealership again. He rented out his horrible experience on Facebook for everyone to read. Replying to this post, Zac Hollis said, “Thanks for feedback. We will ensure coaching is put in place”.
Also read: First-Ever Skoda Kushaq CNG – Running Cost of Rs 2/km!
Skoda Kushaq
The mid-size SUV comes with a promise of becoming the sales driver for the Czech carmaker in India. It comes with a 1.0-litre TSI turbo petrol or a 1.5-litre TSI turbo petrol unit. The smaller unit makes 115 PS and 175 Nm and the larger unit makes 150 PS and 250 Nm of peak power and torque respectively. There are options of a 6-speed manual or an automatic with the 1.0-litre TSI and 6-speed manual or a DSG gearbox with the 1.5-litre TSI. The prices of the Skoda Kushaq range between Rs 10.49 lakh and Rs 17.59 lakh, ex-showroom.
Also read: Owner of 15 Days Old Skoda Kushaq Lists Out 4 Problems With His Car
