In a very positive turn of events, a Tata Nexon owner, who reported issues with his brand new SUV, has been given a brand new car by the dealership within just 3 days. I am simply amazed at these happenings. Nexon is one of the highest-selling compact SUVs in the country. It has dominated the sales charts for a long time now. Its 5-star safety, latest tech and convenience features, and striking exterior are some of the key reasons for its success. Let us take a look at the details here.
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Tata Nexon Owner Faces Issues
This video comes from Prateek Singh on YouTube. It is a channel which constantly features content around road safety and the impact of crashes on cars. This time around, the host mentions about a recent case. As per the information in the video, a man bought the Nexon in Meerut. However, the vehicle broke down hours after the delivery. In this video, the man is seen pressing the keys but the car doesn’t lock/unlock. He even sits inside the vehicle and tries to start the engine. But nothing happens. The host tells that it took around 5-6 hours for RSA to arrive. All this while, the man was sitting inside the car on the side of the road with his family members.
I can imagine how challenging it would’ve been for the man to sit with his family inside the car during the night. Thankfully, the service staff arrived and took the SUV away for inspection. It was found out that the car had some manufacturing defect. The latter part of the video showcases the car owner informing the viewers that the cooperative dealership staff arranged for a brand new Nexon with a different colour in a matter of 3 days. I must admit that is quite impressive and praiseworthy.
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Author’s Note
I know that this is a rather rare occasion where the owner was able to get a new vehicle in such a short span of time. Generally, such situations become massively complicated. I believe these things depend on the dealership as well as the carmaker. If they are supportive and work toward finding and fixing the root cause of the problem, things become smooth. This is a perfect example of such a scenario. Recognizing the manufacturing defect in the car, they didn’t waste a minute and arranged for a new car.
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That is a testament to how dealership staff should treat and understand the customers. We must remember that the dealer is the only connection between customers and the company. Their behaviour shapes the image of a car marque in the minds of the public. Hence, if such instances come out more often, people will know that the dealers of this particular company are extremely helpful. It will go a long way in instilling trust in the minds of the consumers.
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