A Reuters reporter highlights the abysmal condition of the Ola service stations at various places in India. Ola has made a significant mark in the Indian electric bike market, especially with the unveiling of its S1 series. However, perspectives on the product diverge considerably. While some purchasers are highly pleased with the electric vehicle’s features, range, and performance, there exists another group expressing discontent, particularly concerning aspects related to ownership and product quality. Consequently, the product has garnered attention from users for a variety of reasons. In this recent instance, unfortunately, the particulars pertain to the latter. Here are the details.
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Condition of Ola Service Stations
As per the details in this LinkedIn post by Reuters reported Aditi Shah, Ola was able to sell an impressive 338,000 electric scooters in about 2 years. Such a surge in sales has left the service department helpless and inadequate. With more EVs, there are more customers who are facing issues. But the service centres are not equipped to deal with it. There is a severe shortage of mechanics, as well as the number of service centres themselves. The Reuters report by Francis Mascarenhas showcases pictures of hundreds of electric scooters parked at the service centres for repairs. The repair time is anywhere between 3 days and 2 weeks.
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For this report, the Reuters correspondents visited 35 Ola service centres across 10 Indian states. Additionally, they had conversations with 36 employees and 40 customers. The Ola service staff mentioned huge backlogs for servicing due to workforce shortage. As a result, hundreds of Ola scooters are just lying in the stockyard eating dust. In fact, during this report, one of the customers called it a “scooter graveyard”. That explains the situation. Ola is in dire need of expanding its service centres across the nation as the sales of its EVs surge.
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Author’s Note
I have been reporting about the issues with Ola scooters for a while now. However, Bhavish Aggarwal has admitted to the need to improve the build quality and service touchpoints for the electric scooters. Therefore, we can expect to see some serious work in this regard. In the coming months, Ola will expand its service network and hire more technicians to tackle the issue of long waiting times for the repair of Ola electric scooters. We shall have to keep an eye out for the developments in this regard.
