When the excitement of taking delivery of a new car is met with unexpected troubles, it can pretty much shatter the trust and loyalty one has for a brand. A recent incident from Ahmedabad involving a Tata Nexon EV owner in Ahmedabad highlights the disappointment and frustration that can arise from such situations. The owner shares his dissatisfactory experience in the Tweet. Notably, the dealership has been working on rectifying the issue but a mutually agreeable solution is yet to be reached.
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Tata Nexon EV Breaks Down Soon After Delivery
As alleged by the owner, his Tata Nexon EV was bought from Progressive Cars dealership in Ahmedabad on July 14, 2023, around 1:30 PM. However, within a mere 15 to 20 km of driving, a distressing event took place. At approximately 11 PM, the vehicle had a breakdown. An image accompanying the owner’s Tweet shows the car’s instrument console displaying a ‘Critical Alert’ message.
This unexpected incident was further perplexing due to the battery indicator still reflecting a range of 201 km. Regrettably, the notification failed to offer additional insights and urged the owner to contact the service centre. The owner then arranged for the car’s transportation to the dealership’s workshop. The subsequent diagnosis revealed a malfunction with the PSA, necessitating its replacement.
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Owner’s Plea: A New Car or Full Refund
While the mechanical glitch has been done away with, the owner is unwilling to accept a car that underwent a problem within 10 hours of delivery. The owner goes on to reiterate how this incident has dealt a psychological blow to him. All his expectations of happy motoring have come crashing down.
Meanwhile, all efforts were made by the Tata dealership to reassure the owner that his car is free from defects. In fact, even some freebies were extended to encourage the owner to accept the vehicle. However, all these gestures were met with a firm refusal. The owner persists in demanding either a brand-new car in replacement or a full refund.
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Stalemate and Future Prospects
The Tata Nexon EV in question currently sits at the dealership premises, awaiting the owner’s decision. Despite more than 20 days having transpired since the breakdown, a resolution is yet to be achieved. It may be noted here that the Nexon EV comes with an impressive 8-year/1.6 lakh km warranty for its battery and motor. The extensive warranty intends to provide owners with complete peace of mind.
The outcome of this case remains uncertain as of now. The dealership faces a dilemma in providing a new vehicle or issuing a refund, considering that the returned car would immediately assume the status of a second-hand vehicle and incur heavy depreciation. Amidst this impasse, such car owners may find wisdom in adopting a broader perspective, overlooking minor setbacks in pursuit of the larger experience.
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What We Think
The unfortunate incident involving the Tata Nexon EV serves as a reminder that even well-established brands can occasionally fall short of expectations. As the owner and the dealership engage in a bid to resolve the issue, the automotive community watches with interest, hoping for a fair and satisfactory resolution. In the journey of car ownership, challenges are inevitable, but it’s the response to these challenges that truly defines the ownership and after-sales experience.
