After-sales is a crucial part of car ownership but this Mahindra Thar owner has faced huge problems due to poor service from authorized centre
A Mahindra Thar owner exposes the careless staff at one of the authorized service centres. The second-gen Mahindra Thar has been one the most popular lifestyle off-roader in the country. It gained a ton of new customers in its current generation that was launched in 2020. It comes with modern features, looks along with hardcore off-roading equipment without shelling out serious money. But at times, the service centre personnel spoil the ownership experience due to carelessness. This is one such case.
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Mahindra Thar Owner Exposes Service Centre Carelessness
The Thar owner shares that immediately after he purchased the SUV on July 15, 2021, he experienced some heavy smoke and a bad smell. He informed the dealership immediately but they said that it is due to the vehicle being new and it is normal in BS6 vehicles. On August 6, 2021, the dealership asked the owner to keep an eye out for the coolant. This is a bit weird that they would call the owner randomly to tell this. The owner believes that they must have known that there is some trouble with the vehicle which is why they asked him to check the coolant. Thereafter, he went for the first service at 979 km. However, the service centre handed over the car without bothering to check anything faulty in the vehicle. In October, the owner checked the engine oil on his own randomly and was shocked to find only 1.5-litre left.
The dipstick didn’t show any engine oil at all. This was a clear sign of something wrong with the car. The dealership filled 6-litre engine oil and asked the owner to drive for 1000 km. After complaining repeatedly, they took the car for inspecting for 10 days and came back with the recommendation of replacing the engine. The vehicle was driven for just 3,642 km at this point of time and hasn’t been used at all since it returned to the owner on 20 November 2021. Realising the defect from Day 1, the owner has now demanded a brand new car as such issues should not happen in a vehicle so early on.
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The owner feels that Mahindra is putting the life of car owners in danger by asking them to drive defective cars. There is some truth to that because it feels like the dealership knew all along that there is some issue with the engine but didn’t inform the owner. Strict action is needed to be taken against such careless dealerships. We approached Mahindra to comment on the above but are yet to receive any official statement.
