It’s not the first time that an owner of Jeep Compass, a world class product, has reported poor ownership experience due to issues faced at service centre
The Jeep Compass is a one-of-a-kind SUV that has impressed with its great off-roading capabilities, powerful engines, premium cabin and excellent dynamics. However, of late, it has been in news for all the wrong reasons. Last year, we had a handful of cars of owners of this SUV reporting a lot of trouble due to poor after sales and something similar has happened again. This time around, one Aishwarya Avinashe from Amravati has shared details of the bad experience he has had for what is essentially a pretty minor repair job.
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As per Aishwarya, on 30th December 2021, his driver and manager, who were heading to Nagpur in his Jeep Compass, collided with a monkey at a speed of about 110 km/hr. As per his driver, there was no way to avoid the collision as another vehicle close to his and he couldn’t have steered away from the animal. The unfortunate incident led to a damaged front lower bumper. The car was then taken to the service centre on 30th December 2021 and here’s where the troubles really start. On talking to the team, the owner was told that the insurance company’s surveyor would survey the vehicle on 3 January due to the holiday on 1 January. Finally, the car was surveyed on 4 January and Aishwarya was told by the service people that intercooler, fan, lower bumper, radiator has been damaged in the accident and they will have to order intercooler and fan on 5 January 2022. The service centre told that the parts are on the way and would arrive in four days. Next, they said the parts would take eight days to arrive due to delays in courier service. Next, it was told that even the fan needs to be replaced and it took another few days for the fan to arrive.
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Finally, on 20 January, it was told to the owner that every repair job has been done but it has turned out that even the hose pipe has been damaged in the accident and that it needs to be ordered. Surprisingly, as per the service centre, the pipe wasn’t available even with the company. Frustrated with all this, the owner then called the helpline and even texted Jeep India on 18 January on Facebook, Twitter and Instagram. All the times, he was was told that he will be contacted shortly. However, after no one from the company called, he texted them again and was told that the issue is being escalated and he would be called shortly. Finally, after calling the Jeep Nagpur service centre many times, he was told by the GM that a hose pipe from a new vehicle will be fitted to his SUV.
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But the troubles still don’t cease to exist as finally, after hose pipe was installed on 24 January, the vehicle refused to start. Speaking on the issues he has faced, Aishwarya says,”After buying a 36 lakh vehicle with all modern facilities from Jeep showroom Nagpur and also the brand having manufacturing facilities in the same state should I as a consumer face such problems to get my vehicle repaired? It has been a dreadful experience for me.” The owner is shocked that it has taken the service centre almost a month to carry out a small repair job. It’s clear that this Jeep Compass owner is mighty upset with the service experience he has to face. We really hope Jeep India takes notice of this and make the necessary amends before any more such cases occur.
